This policy explains what information Pittsburgh Boiler & Heating Repair ("we", "us") collects when you visit pittsburghheatingrepair.link, call (321) 478-0693 or send a request through our forms, and how that information is used.
Information we collect
- Information you give us. Your name, phone number, email address (if provided), the service you need, your town or address, and any details you share about your boiler, radiators or heat pump.
- Call information. When you call, we may record the phone number you call from, the time and length of the call, and notes about your request. Calls may be recorded for quality and training; you will be told at the start of the call if it is.
- Website usage. Basic technical data such as browser type, pages visited, the page you came from and approximate location derived from your IP address. We record when the call button or a form is used so we can tell which pages are helpful.
How we use it
- To answer your call or request and dispatch a technician.
- To share the details of your request with the independent local HVAC technician who will perform the work, so they can contact you, arrive prepared and give you a price.
- To follow up about the request you made, by phone, text or email, where you have agreed to that.
- To keep the website working, secure and useful, and to measure which pages and calls lead to service.
- To meet legal obligations and resolve disputes.
We do not sell your personal information, and we do not share it with anyone for their own marketing.
Who we share it with
Pittsburgh Boiler & Heating Repair connects you with independent local HVAC technicians who perform the work. Your request is shared with the technician assigned to it. We also use service providers that help us run the phone line, host the website, process form submissions and measure site traffic. They may only use your information to provide those services to us. We may disclose information if the law requires it.
Cookies and analytics
The site may use cookies or similar technologies for basic analytics and to measure call and form conversions. You can block or delete cookies in your browser settings; the site will still work. Embedded maps are provided by Google and are subject to Google's own privacy policy.
Text messages and calls
If you check the consent box on a form, you agree to be contacted about that request by phone, text or email. Consent is not a condition of service. Message and data rates may apply. Reply STOP to any text to opt out.
How long we keep it
We keep request and call records for as long as needed to provide the service, handle follow-up questions and meet legal and accounting requirements, then delete or anonymize them.
Your choices
You can ask us to tell you what information we hold about you, correct it, or delete it, subject to legal exceptions. Call (321) 478-0693 to make a request.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Security
We use reasonable safeguards to protect the information we collect. No method of transmission over the internet is completely secure, so please do not send sensitive information such as payment card numbers through our forms.
Changes and contact
We may update this policy; the date at the top shows the latest version. Questions? Call (321) 478-0693 or see our contact page. See also our terms of service.